Within any production process there are guidelines that allow to examine and monitor production lines, services, products or materials, in search of preventing defects according to industry specifications in order to maintain quality standards.
But what happens when these guidelines are not met and quality problems start to exist in the plant? When the plant that is having quality problems is outside of your location, having a Quality Liaison or Quality Resident will allow your company to solve quality problems with your customer by acting as a link.
A Quality Liaison or Quality Resident solves quality problems by visiting the customer in their area, first and foremost, these visits help your suppliers’ product quality performance. This will allow your company to analyze problems and make recommendations on root cause and corrective actions.
The Quality Liaison or Quality Resident service is used by product manufacturing plants to ensure the satisfaction of their customers, especially those who are not located in the same area. Acting as a key point between the supplier and the customer, focusing on the quality of the products shipped, avoiding any quality non-conformity that may arise.
Benefits of having a Quality Liaison.
Having a Quality Liaison allows you to concentrate on what you do best, save economic resources, be more flexible and effectively manage the growth of your company by having external experts in business processes.
What functions should a Quality Liaison perform?
– Communicate effectively, coordinating quality and material flow to minimize or eliminate customer disruptions.
– Possess knowledge of quality processes.
– Ensure process compliance by performing audits that involve meeting our customer’s expectations.
– Facilitate and monitor the delivery of safety stock in a timely manner.
– Maintain awareness of key indicators, documentation and daily records in order to meet customer expectations.
– Perform the necessary accompaniment to plant meetings with our customers.
Quality Liaison Service
A Quality Liaison or Quality Resident stands out for their ability to communicate with the customer, in addition to an excellent problem solving skills, where their knowledge of quality and attitude to resolve issues in the root cause analysis process stands out.
If you are looking for Quality Liaison or Quality Resident, TROPPUS has the service you need, we represent your company to your customer within their facilities:
– We represent your company in front of your customer.
– We solve quality problems at the customer’s site.
– We meet the specific needs of the customer.
– We are the quality liaison you need.
Do you require this service?
Follow us LinkedIn
Thanks for sharing this topic which is critical and important. Thanks for the info, subscribed your blog.