Quality liaison Services in Mexico
The Quality LIAISON service is used by all product manufacturing plants to guarantee the excellence and satisfaction of their customers, especially those who are not in the same location.
A quality liaison acts as a key point between the supplier and the customer, focusing on the quality of the products shipped, avoiding any quality non-conformity that may arise.
How does the Quality Liaison service work?
The Quality Liaison service, or Representation in Mexico, is performed at the customer’s plant, through visits that help to follow up and solve quality problems between the customer and the supplier in a timely manner.
What qualities should a Quality Liaison have?
A Quality Liaison stands out for their professionalism, integrity, loyalty and honesty, as well as for their ability to communicate effectively with the customer, in addition to excellent problem solving skills, where their technical skills and proactive attitude to solve quality issues in the root cause analysis process stand out.
Do you need a Quality Liaison?
If you are looking for a Quality Liaison you are in the right place!
Our Quality Liaisons / Quality Reps are trained to:
- Communicate Effectively, coordinating quality and material flow effectively to minimize or eliminate customer disruptions.
- They have high interpersonal development and proactivity, which allows them to foresee potential problems.
- They have a solid knowledge of Quality processes, which allows them to represent it in the best way in any location in Mexico and USA.
- They ensure process compliance by performing daily/weekly audits, among other plant related audits that involve meeting our customers' expectations.
- Randomly audit material storage areas to determine proper sequencing and availability for use on the line.
- They monitor material stocks to ensure that material is error free in an effort to protect their quality as a supplier or possible sequencing errors.
- Facilitate and monitor the delivery of safety stock in a timely manner.
- Keeps you on top of key indicators, documentation and daily records in order to meet your customers' expectations.
- Performs the necessary follow-up to plant meetings with our customers.
If you require a Quality Liaison, we suggest that you provide adequate training at your plant, so that the Quality Liaison will have the ability to address any product variation that may arise.
If you are looking for representation in Mexico, TROPPUS has the Quality Liaison you need, we represent your company to your customer within their facilities:
- We represent your company in front of your customer.
- We solve quality problems at the customer's site.
- We meet the customer's specific needs.
- We are the quality link you need.
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