Having a Quality Liaison is important in today’s globalized world, the industry in general has suppliers and customers from all over the world, which presents different challenges for both the local company and for companies located abroad. In these cases, a liaison to support the verification of quality compliance is vital.
One of the most common challenges is communication, despite the advances in technology and all the tools we have at hand, making a good quality follow-up, goes beyond just making a call or video conference, there are technical and cultural issues that affect the message and often change the situation completely and can deteriorate the relationship between customers and suppliers.
A solution for this is to have a contact in the city or plant of your customer, who will perform the functions of a representative of your company or brand in the place where the support or service is needed, usually at your customer’s facilities.
This type of service is called Quality Liaison, who in essence will focus on the quality of your products to meet the specifications of your customers, however, it can go much further.
What are the functions of a Quality Liaison?
Part of the functions that a Quality Liaison can perform are to check that the shipments arrive on time and properly, sampling the material, checking not only the quality of the product but also checking the packaging, that it arrives in good condition, well identified, with the correct documentation, etc.
Also, if necessary, a Quality Liaison can have contact with the schedulers and warehouse people to review inventories and issues related to shipments in terms of quality, this being the main function.
In addition, the Quality Liaison should strengthen the relationship with quality engineers, line supervisors and even line operators, who are the ones who handle your materials and who provide valuable feedback for understanding and solving problems that may arise.
Thanks to this, a key point in the improvement of the relationship between the Quality Liaison and the customer is achieved, because through feedback, customer complaints can be reduced and once having a closer relationship with the people involved in the plant, a prompt reaction and attention to the problem can be given.
In addition to all of this, having someone in charge of your products offers you a better feedback of an event and the search for possible solutions for it, sending the information you need when the problems arises, such as data, photographs, reports, feedback from the line, from the warehouse, etc.
It is worth mentioning that this service is offered completely tailored to your needs, for profile as well as service, that is, the Quality Liaison can be from an inspector to an engineer and the time of service can be from hours to months, we have had customers who require 2 visits per week (with a minimum of 4 hours per day) to customers who request someone on site for several months, the price of the service will depend on your needs.
TROPPUS – Quality Liaison Partners
If you are looking for a Quality Liaison Service in TROPPUS you will find:
– Professionalism
– Integrity
– Loyalty
– Honesty
– Ability to communicate with the customer
– Problem solving skills
– Technicality and proactive attitude to resolve quality issues
– Root cause analysis
Do you require this service?
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