In TROPPUS we have 19 years of experience providing Quality Liaison services, being the strategic ally between the client and the supplier, providing solutions to quality problems and mainly serving as a link to bring a better communication between the interested parties, avoiding misunderstandings and acting effectively and immediately on site.
It would seem that miscommunication does not exist with the technology we have today, however, despite this it is possible that it happens when the information is sent through photographs or phone calls.
Having a Quality Liaison on site allows us to clarify different situations that are difficult to solve from a distance. Thanks to this, the response of our customers is improved by focusing personally on the problem and the correct area.
TROPPUS – Quality Liaison Service
Our Quality Liaison service is flexible depending on the needs of the plant. We have performed Quality Liaison services from 2 visits per week to on-site services for several months, in which we contribute to the solution of problems that arise directly in the plant.
The liaison or quality representative gets relevant information from the operators and supervisors that allows to give adequate solutions, improving the situation with the client, which helps in the relationship that can be deteriorated by the whole situation.
Quality Liaison Service:
– Improves the relationship with the customer.
– Improves feedback when problems arise.
– Offers support in other areas besides quality, such as inventory, shipping, commercial issues, etc.
– Cost reduction by reducing customer complaints and rejections.
– Customized costs depending on your needs.
If you require the Quality Liaison Service, we suggest you consider a training in your plant, this way, the Quality Resident will have the capacity to attend any product variation that may arise.
If you are looking for a Quality Liaison in Mexico, TROPPUS represents your company to your customer within their facilities:
– We represent your company in front of your customer.
– We solve quality problems at the customer’s site.
– We meet the customer’s specific needs.
– We are the quality liaison you need.
Do you require this service?
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